Your UserID/Username is a unique alpha-numeric identifier, that in combination with your password allows you access to email, Connect2U, Self-Service, Kodiak and other Western New England University online systems. UserID/Username is generally a combination of two (2) letters followed by six (6) numbers. For example, John Smith’s could be “js123456”. In some circumstances, it will be made up of the first letter of your first name and the first seven (7) letters of your last.
You should have received an email or letter indicating your UserID/Username. If you don't know it, contact the Enrollment Services department at (413) 796-2080 or visit them in D'Amour Hall lower level.
Using the UserID/Username you were provided, click here to claim/activate your account.
You will be prompted to provide a personal email address and secret question. These will be required in order to reset your password should you forget it and require assistance.
Note that if you're not receiving the verification code it is likely due to having an email account on file that is not accessible or active. Please take one of the following actions to modify your email address on file:
- If you're a new student, contact your admissions counselor.
- If you're a returning student, contact the registrar.
- If you're an employee, contact Human Resources.
Follow these five steps:
- Go to the change password page here.
- Read the Acceptable Use Of Technical Resources Policy and click the "I AGREE TO FOLLOW" link at the bottom of the page.
- Enter the requested information into the form.
- Click the "Change Password" button.
- It may take up to two minutes to receive the message "Your password was changed successfully!".
Password requirements are:
- Must not contain your account name or two or more consecutive characters of your full name.
- Must not be the same as any of the last three you used.
- Must be between 12 and 32 characters long.
- Must contain a number (0 through 9)
- Must contain two of the following three:
- An English uppercase character (A through Z)
- An English lowercase character (a through z)
- A non-alphabetic character (for example: @, #, %, $, etc.) Note: not all special characters may be used
Don't worry, this is normal. For security reasons your password expires every 14 weeks. All you need to do is change the password to something new and the account will be reactivated.
- If you know your old password then change it.
- If you forgot your old password then reset it by selecting "Forgot Password" at the top of the password change form.
Password requirements are:
- Must not contain your account name or two or more consecutive characters of your full name.
- Must not be the same as any of the last three you used.
- Must be between 12 and 32 characters long.
- Must contain a number (0 through 9)
- Must contain two of the following three:
- An English uppercase character (A through Z)
- An English lowercase character (a through z)
- A non-alphabetic character (for example: @, #, %, $, etc.) Note: not all special characters may be used
Follow these ten steps:
- Go to the reset password page here.
- Enter your UserID/Username.
- Read the Acceptable Use Of Technical Resources Policy and click the "I AGREE TO FOLLOW" link at the bottom of the page.
- Answer your secret question correctly.
- Choose to either have a reset code sent to your cell phone or a reset link sent to your personal email address.
- Follow the on screen instructions.
- Enter a new password and verify it by entering it again.
- Enter a secret question and answer.
- Click the "SAVE PASSWORD" button.
- If successful, you will receive a "Password Reset Successful!" message.
Password requirements are:
- Must not contain your account name or two or more consecutive characters of your full name.
- Must not be the same as any of the last three you used.
- Must be between 12 and 32 characters long.
- Must contain a number (0 through 9)
- Must contain two of the following three:
- An English uppercase character (A through Z)
- An English lowercase character (a through z)
- A non-alphabetic character (for example: @, #, %, $, etc.) Note: not all special characters may be used
Call the OIT Service Desk at 413-796-2200, email helpdesk@wne.edu, or visit the third floor of Churchill Hall.
Regular hours: Monday–Thursday 8:00 a.m.–7:00 p.m. and Friday 8:00 a.m.–4:30 p.m.
Summer hours: Monday–Thursday 8:00 a.m.–7:00 p.m. and Friday 8:00 a.m.–4:00 p.m.
